FAQ

1. Where are your jewelry pieces made ?
All jewelry pieces are handcrafted in my workshop in Bali. Each piece is made with care, reflecting the beauty of traditional craftsmanship.

2. What materials are your jewelry pieces made from ?
I use only high-quality materials, carefully selected for their durability, comfort, and beauty :
– 925 sterling silver
– natural gemstones, including precious and semi-precious stones
– high-quality genuine leather, vegetable-tanned
The exact materials used are specified on each product page.

3. How long does it take to prepare an order?
Orders are prepared within 48 hours (excluding weekends and public holidays).

4. What are the delivery times in Switzerland ?
Orders are shipped via Swiss Post : 2 to 4 business days.
A tracking number will be provided once your order has been shipped.

5. Do you ship to Europe and other international destinations ?
Yes. Shipping costs vary depending on the destination country.
Europe : 3 to 7 business days.
International : 7 to 20 business days.
Tracking information is provided whenever available, depending on the postal service used.

6. Are there any customs duties or additional taxes ?
For orders within Switzerland :
No additional fees apply.

For European and international orders :
Customs frais de douane, taxes d’importation ou TVA locale duties, import taxes, or local VAT may be charged by the destination country.
These fees are the responsibility of the customer.

7. Can I return a jewelry piece ?
Yes, you have Yes, you have 14 days after receiving your order to request a return. Provided that the following conditions are met :
– unworn jewelry piece
– item in its original, perfect condition
– original packaging must be retained

Non-returnable items :
– engraved jewelry
– orders that have been modified after purchase

8. How can I return an item ?
Contact us through Contact or contact@julocollection.ch
Mention your Full Name and Order Number We will provide you with the return address in Switzerland and all necessary instructions. Return shipping costs are the responsibility of the customer.
Refunds are processed within 3 to 5 business days after receiving the returned item.

9. How should I care for my jewelry ?
To preserve their beauty and shine :
– Avoid contact with salt water, perfume, cosmetics, and harsh chemicals
– Remove your jewelry before showering, swimming, or exercising
– Store your jewelry in an individual pouch or a jewelry box
– gently clean with a soft, slightly damp cloth

10. How can I track my order ?
Once your order has been shipped, an email containing tracking number will be sent to you.
Tracking is provided through Swiss Post or the local carrier in the destination country.

11. How can I get in touch with you ?
You can contact us through Contact
or by email : contact@julocollection.ch