SHIPPING & RETURN
1. Shipping Areas
Switzerland
Shipping via Swiss Post.
Estimated delivery time : 1 to 3 business days. Tracking is available for every order. Free shipping
Europe
Shipping via Swiss Post / PostPac International / Local postal services depending on the destination country
Estimated delivery time : 3 to 7 business days
A tracking number is provided once your order has been shipped.
Some countries may charge customs duties or local VAT, which are the responsibility of the recipient.
International
Shipping via Poste Suisse / International Priority / International Tracked
Estimated delivery time : 7 to 20 business days
Tracking availability depends on the destination country.
2. Order Processing
All orders are processed within 48 hours (excluding weekends and public holidays).
3. Shipping Costs
Shipping costs are automatically calculated at checkout based on the following factors :
– the destination country
– the package weight
– the chosen shipping method
Shipping costs are clearly shown before you confirm your order.
4. Customs Duties & Taxes (International / Europe)
For orders shipped outside of Switzerland :
Import taxes, local VAT, and any applicable customs duties are not included in the price.
These fees remain the responsibility of the customer.
These fees vary depending on the destination country.
5. Returns & Exchanges
You have 14 days from the date of delivery to return an item, provided it is unworn, undamaged, and in its original packaging.
Return requirements :
– A return request must be submitted before the item is shipped back.
– The item must be in its original condition
Return shipping costs are borne by the customer.
Items that cannot be returned : :
– Personalized creations
– Engraved jewelry or made-to-order items.
How to Return an Item
Contact us through Contact or contact@julocollection.ch
Mention your Full Name and Order Number
We will provide you with the return address and all necessary instructions.
Refunds are processed within 3 to 5 business days after the returned item has been received and inspected.
